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he right to withdraw from the purchase, return of goods

 

The consumer has the right, within 14 days of receipt of goods to withdraw from the contract without having to state a reason for its decision. Only cost incurred by the consumer in connection the cancellation of the contract is the cost of returning the goods. Goods must be returned within 14 days of the filed notice of withdrawal (purchase). To withdraw from the contract please notify us first by sending email to info@navihana.si.

Received goods must be returned undamaged and in the same quantity, unless the goods are damaged, corrupted, lost or reduced their quantity, without fault of the consumer.

Please return goods in the original packaging, intact and un-perfumed (avoid wearing perfume or deodorant when clothing). If we receive damaged or perfumed product or in a different state than you have been sent, we have the right to refuse a product.

When returning items, any funds from the account Navihana.si or promotional code are considered as a discount - we will return only the paid amount, as well as the funds are not returned to customer user  account.

If the buyer returns the, we wil return paid amount as soon as possible, but no later than 14 days after receipt or withdrawal. After receipt of the returned goods, we will transfer  paid amount to the bank account of client by Moneybookers or PayPal.

Return the goods received within the company for withdrawal is considered to be the message of withdrawal.

Form for return items the buyer can be print in the My Account -> Order History, where order customer wish to recturn, can be choosed by clicking on the Details. In order highlight selected items to return with a check mark in the appropriate squares. In the empty box enter the reason of withdrawal (not mandatory, but it is desirable for further Logistics) - in the event that the reason you do not want to enter, enter any character, letter or number, then click on the Create a recovery certificate. On the form, customer can be provided with additional information regarding the right of returning the goods and the conditions and manner of implementation of the right itself. Those are all the necessary information regarding the address where the customer can write in response to complaints and information about warranties and service and other services after the completion of the contract.